Generally all grave tending is undertaken on a Monday to Friday basis unless there is a specific request for a particular day falling outside these days such as special dates, maybe a birthday or anniversary, mother’s or father’s day. If you choose a specific anniversary the tending will take place no more than two days before the chosen date, unless otherwise agreed.
A photograph will be taken before and after the tending to confirm fulfillment of your requirements and this will be posted or emailed to you and will also act as a proof for our records.
We accept no liability for loss or damage that occurs after your request has been fulfilled; such as vandalism or theft. We will not be held responsible for damaged, stolen or windblown decorations (although we do try our best to secure them to the grave). We also cannot be responsible for flowers or plants dying from too much or too little sun or rain, nor do we warranty the life of flowers or plants. But our goal is that when we leave your loved ones grave, it looks as it would if you had been there, because we’re visiting the grave in your place!
If you need us to locate your loved one’s grave it may sometimes be necessary to add a search fee to the service you require. We will however advise you of this prior to your final instructions to go ahead with your request.
Depending on the time of year and availability of your selected floral item(s), it may be necessary to substitute your choice of floral arrangement, and if this is the case we will ensure that the style, theme and color scheme is followed and will be of an equal or higher value.
If your request conflicts with each cemetery’s rules and regulations we will notify you of this so that alternatives can be discussed.
Customers have a 7 day ‘cooling off’ period to cancel instructions from the date of your original request/order.
All orders will be confirmed in writing.
Upon placing your order for services we undertake to fulfill your request within 10 working days unless a search has to be undertaken. Where this is the case we will keep you fully informed of the progress of your request.
Payment can be either by check or cash.
In placing your order for our services you consent and authorize Armstrong Gravestone Cleaning to attend the relevant resting place and carry out the requested services.
We will only operate with the approval of the cemetery in conducting its business for individuals which hire Armstrong Gravestone Cleaning. In all circumstances, all rules and regulations of each individual cemetery along with all local, state and federal government will be followed.